⚠️ Restocking Fee Notice: For returns due to personal reasons, if the item is opened or no longer in "New" condition, a 15% or higher restocking fee may be deducted from your total refund amount, or the return service may be refused at iHomehouseware’s sole discretion.

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🧾 Returns With vs. Without a Receipt

• With a Receipt: For up to 30 days after purchase, provide your receipt to receive a refund to your original form of payment or a Merchandise Credit.

• Without a Receipt: We will try to locate your purchase record using your Credit/Debit Card, Merchandise Credit Number, or Order Number.

  • Note: Only new and unopened items may be accepted without a receipt. Opened or used items without a receipt will not be accepted.

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❌ Return Exceptions & Anti-Fraud Policy

To protect against excessive or fraudulent returns, returns may be limited or denied through our return authorization system and a third-party consumer tracking database.

Returns will NOT be accepted for:

• Products that show misuse, damage, modification, or customer tampering.

• Products missing parts, or with missing/altered labels or serial numbers.

Note: You may be required to present a valid photo ID (e.g., U.S./Canadian Driver’s License, State/Provincial ID, Passport, or U.S. Military ID).

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📩 How to Process a Return

1. Contact Customer Service: Email us at ihomehouseware@gmail.com with your Order Number, quantity, reason for return, and product pictures (if requested).

2. Prepare Your Package:

   • Circle the item(s) you wish to return on the bottom copy of your original packing invoice.

   • Write the return reason number (from the back of the invoice) next to the circled item.

   • Provide a contact phone number on the invoice copy and enclose it inside the package.

3. Ship Your Package: Securely pack your return and ship it via USPS (insurance recommended) to:

   iHomehouseware, Returns Processing

   14808 Los Angeles Street # E, Irwindale, CA 91706

4. Refund Processing:

   • Please allow 3–5 business days after we receive your package for inspection.

   • Refunds will be issued to your original form of payment (or Store Points/Gift Cards first, if applicable).

   • Banks may take an additional 3–5 business days to post the credit to your account.

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⚠️ Important Disclaimers

• Authenticity Concerns: If you suspect an issue with product authenticity, written proof from the manufacturer or authorized distributor may be requested.

• Medical Issues / Reactions: Discontinue use immediately if you experience discomfort. Written proof from a certified physician is required for claims regarding medical issues caused by product quality.

• Consumables: iHomehouseware is not liable for issues resulting from improperly stored consumable goods.

• Product Images: Images are for reference only. Colors and tones may vary slightly due to lighting conditions during photography.