White Delivery Truck

Shipping Information

​配送說明

Shipping Information  配送說明

Order Processing 訂單處理說明

 

At iHomehouseware.com we only process orders during business days, which is Monday - Friday (excluding holidays).  It takes approximately 1 to 2 business days to process an order before it is shipped.  During periods of higher demand, orders may take additional business days to process before being shipped.

訂單成立並完成付款後,我們會在1~2個工作天內出貨(不含周六日及國定假日),如遇國定假日或訂單高峰期,則順延出貨。

Note: Occasional delays in processing time or Cancellation of order may occur when an item purchased is on back order or it is out of stock.  We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

​本站將會通過第三方把產品送到訂單指定的送貨地址。所有在本站上列出的送貨時間為參考時間,參考時間的計算是根據庫存狀況,正常的處理過程和送貨時間、送貨地點的基礎上估計得出的。

Item Availability 缺貨處理

iHomehouseware.com may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).

In the situation that part of your order is out of stock, iHome Shop will remove the out of stock item(s) from your order and will ship the remaining item(s).  You will not be charged for out of stock items ordered, and will be inform by an email notification.

如果您的訂單中有產品缺貨,我們可能會暫時取消你的訂單,或取消訂單中缺貨的產品。客服人員將發送提示郵件並退還差價。

Sales Tax 銷售稅

Applicable sales tax will be added to all purchases shipping to California and out-of-state.

銷售稅將會添加到您所購買的商品。
 

Verification & Shipping 核實配送

When placing your order, please make sure to use your billing information (first name, last name, billing address) and contact information as it appears on your credit card statement. In the event that your information does not match exactly with what your credit card has on file, your order will be put on hold, pending verification.  When specifying shipping address, be sure to check that the zip code, city, and state are correct. If this information does not match the delivery service’s records, we may have to contact you to update the information.

 

請在確認訂單時務必核實您的訂單資料-名字,收貨地址(郵編,城市,國家),帳單地址等。如果您的訂單信息有誤,將耽誤您的訂單進度。希望您及時與我們客服聯繫。


Tracking Your Order   追蹤訂單

If you have an iHomehouseware.com account you can check the status of your order at any time.  

如有訂單號碼,隨時可登入iHomehouseware.com查詢訂單狀態。

Shipping Method     配送方式

United States Postal Service/FedEx 

To ensure the best shopping experience, we use USPS, FedEx, and UPS to deliver our packages.

Note: Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room # etc.) 

為了讓您有最方便又快捷的配送方式,我們選擇USPS, FedEx, 和 UPS 來派送您的訂單。

註:請再次確認檢查核實您的收貨地址,並填寫您的詳細地址(公寓,學校等)。

Shipping Timing  配送時間 

*Delivery date may vary according to USPS/FedEx; we do not control the package after it leaves iHomehouseware.com

​您訂購的商品,一旦轉交給配送的貨運公司,我們是無法控制商品抵達時間。

Shipping Fee 配送費用

Free Standard Shipping with any online purchase of $29.99 excluding store pick up items (merchandise subtotal is calculated before sales tax and after any discounts or coupons). Truck delivery and shipping surcharges on over-sized or extremely heavy items will still apply (these charges are indicated on the appropriate product information pages and will be displayed in the shipping subtotal of your order).

 

The cost for shipping is based upon total order amount. If shipping to multiple addresses, shipping cost will be based on order total for each individual shipping address.

48 States in US   美國48個州

1. Ground Shipping $5.99, free shipping over $29.99 before TAX.

1. Ground Shipping $5.99, 最終價滿 $29.99 (未含稅) 免運費。

Alaska / Hawaii  阿拉斯加/夏威夷

UPS ALASKA/HAWAII is charged $49 for the first 10 lbs. Every another 10 lbs will be charged for extra $19.99.

Examples: An order weights 15 lbs will be charged $49+$19.99=$68.99 for shipping.

An order weights 25 lbs will be charged $49+$19.99+$19.99=$88.98 for shipping. 

 

UPS ALASKA/HAWAII $49(首重10磅以下),訂單重量每超過10lbs,額外加收$19.99 運費。

例:訂單商品重量11~20 lbs的訂單,收取運費為$49+$19.99=$68.99。

       訂單商品重量21~30 lbs的訂單,收取運費為$49+$19.99*2=$88.98。

Special Handling Fee   超重處理費用

 

Ground Shipping Orders, may subject to an additional $2.99 special handling fee for whose weight over 30lbs and order amount under $100. (On top of the free shipping policy).

*Order weight is calculated by iHomehouseware measurement data, and observational error might happen.

 

Ground Shipping訂單,訂單重量超過30lbs且金額小於$100,需另外加收$2.99的特殊訂單處理費用(不論訂單是否已滿足包郵)。

*訂單重量以iHomehouseware測量數據計算為準)。

NOTE: 

Delivery times are estimated by Fedex/UPS. It is not 100% guaranteed to arrive within the estimated time frame except for Express Mail. 
1. There is no fee to change your shipping address, if you change your address before the shipping process. 
2. There is an additional $16.50 fee will apply to your account, if you change your address during the shipping process.

 

 

由於地址填寫錯誤,送貨公司無法聯繫收貨人,收貨人拒絕收取包裹,我們在收到退回包裹後,會根據顧客需求進行退款處理。

註: 退款會扣除稅費和運費或重新郵寄包裹,另外將會收取顧客$16.50的運費。
 

 

 

NOTE:

Fedex/UPS will make three attempts to deliver a package. After the third attempt, Fedex/UPS will call the customer and inform them of their delivery. To prevent any complications with your delivery, please provide your most accessible phone number.

We cannot ship to P.O. Boxes or A.P.O. Box addresses.  Orders will be canceled automatically without a valid street address.

特别說明:

1. 在訂單發貨前修改地址,我們部會收取您的費用。

2. 在訂單派送過程中更改地址,我們可以幫助顧客修改地址,但UPS或是USPS將會收取顧客$16.50的費用。

3. 所有訂單郵寄重量最高的配額為30 lbs,訂單超過30 lbs,我們有權取消訂單或收取額外郵寄費用。

4. 我們無法向 P.O. box 和 A.P.O. box 地址發貨,所有填寫不正確的地址訂單將被自動取消或被退件。